How AI Breaks Language Barriers in Offshore CX
How AI Breaks Language Barriers in Offshore CX Offshoring has long been a strategic move for companies seeking to scale efficiently while keeping costs under control. But despite its advantages, one challenge continues to stand out across the BPO industry: the language barrier. Customers want to feel understood—no matter where they’re calling from or who’s […]
The Keep Call Centers Act: Regulation as Competitive Advantage
The Keep Call Centers Act: Regulation as Competitive Advantage The Keep Call Centers in America Act (S.2495) could reshape how companies approach their support operations—but here’s what many organizations miss: regulatory change doesn’t have to mean competitive disadvantage. The Keep Call Centers in America Act isn’t new—a version was introduced in 2019 but stalled in […]