Dental DSO Business Process Outsourcing Services
OP360 helps dental service organizations streamline non-clinical operations so providers can focus on patient care. Our specialized dental BPO support reduces costs, improves accuracy, and enhances the patient experience.
Driving Operational Excellence for Dental Practices
OP360’s specialized dental outsourcing services help multi-location practices scale smarter, streamline non-clinical operations, and elevate the patient experience. With deep expertise supporting leading healthcare brands, OP360 is your trusted partner for simplifying the complexities of running a growing DSO.
What Is a Dental Service Organization?
Dental Service Organizations (DSOs) provide essential non-clinical support so dental practices can stay focused on clinical excellence. A DSO typically centralizes business functions such as scheduling, insurance verification, billing, revenue cycle management, and patient support to improve efficiency and growth across multiple locations.
With OP360 as your Dental Service Organization BPO partner, practices benefit from reliable back-office expertise, scalable support, and cost-effective operations designed for dentistry.
Our BPO Services for Dental Practices
Patient Intake and Scheduling
Our teams manage inbound calls, new patient intake, appointment setting, and real-time scheduling updates to reduce no-shows and improve chair utilization.
Insurance Verification
OP360 specialists confirm coverage, benefits, and eligibility before appointments — reducing delays, improving patient satisfaction, and accelerating reimbursements.
Revenue Cycle Management
From claims submission to payment posting and collections follow-up, our dental-trained RCM teams help increase clean-claim rates and minimize revenue leakage.
Patient Support and Education
We manage inquiries, treatment-plan questions, reminders, and follow-ups with warm, patient-first communication that reflects your brand.
Call Center Support
Omnichannel support (voice, chat, email) ensures every patient interaction is handled quickly, accurately, and with empathy.
Why DSOs Choose OP360
Cost-Effective Operations
Dental groups reduce operational costs while improving accuracy and turnaround through a highly trained DSO support team.
Scalable Support for Multi-Location Practices
Whether you’re a single-site provider or a growing DSO, our flexible staffing model scales with you — without compromising quality.
Improved Patient Experience
Fast, friendly, and accurate support helps maintain patient loyalty, reduce no-shows, and create a smoother experience across all touchpoints.
Enhanced Productivity and Streamlined Workflows
Centralized, tech-enabled processes and specialized dental workflows allow practices to operate more efficiently, helping providers focus on dentistry.
Case Study: Boosting Efficiency for a Leading Dental Provider
The Challenge
A Northeast dental provider with 75+ clinics faced major operational hurdles: rising staff attrition, disengaged teams, long patient wait times, and declining service levels. These inefficiencies led to high call abandonment, inconsistent patient experiences, and reduced operational performance across locations.
The OP360 Sollution
- Built a highly trained team in Colombia specializing in dental patient support and insurance coordination.
- Refined and standardized workflows in partnership with the client’s leadership.
- rioritized patient intake, scheduling accuracy, and verification turnaround times to reduce bottlenecks.
Results:
Expanded partnership
after seeing rapid improvement, the client added a second OP360 team in the Philippines to support growth
Client Stories​
Highlights of clients’ transformative accomplishments achieved with the OP360 team
Transforming Healthcare Finances through Revenue Cycle Management
The financial well-being of healthcare institutions relies on one crucial process: revenue cycle management (RCM).
Transforming Customer Experience
OP360 solved several operational challenges for a large personalized aesthetic services
Improving Patient Engagement
Healthcare provider improved patient engagement, resulting in quality and revenue gains.