OP360 Donates to Local Schools in Barranquilla to Support Infrastructure Improvements
Barranquilla, Colombia (December 2, 2025) — OP360 is proud to continue strengthening its commitment to community development through #OP360Cares, this time supporting two local schools in the south of Barranquilla: Colegio Miguel Ángel Builes and Colegio Alberto Assa.
OP360 in Colombia Honored with Social Impact in Education Award
OP360 is pleased to announce that our Colombian team has been honored with the prestigious Social Impact in Education Award.
OP360 Celebrates Customer Service Week 2025: “We Make Magic Happen” Across Global Sites
OP360 proudly celebrated Customer Service Week 2025 from October 6 to 10, bringing together thousands of its team members across global sites to honor the spirit of service and the people who deliver exceptional experiences every day.
How AI Breaks Language Barriers in Offshore CX
How AI Breaks Language Barriers in Offshore CX Offshoring has long been a strategic move for companies seeking to scale efficiently while keeping costs under control. But despite its advantages, one challenge continues to stand out across the BPO industry: the language barrier. Customers want to feel understood—no matter where they’re calling from or who’s […]
The Keep Call Centers Act: Regulation as Competitive Advantage
The Keep Call Centers Act: Regulation as Competitive Advantage The Keep Call Centers in America Act (S.2495) could reshape how companies approach their support operations—but here’s what many organizations miss: regulatory change doesn’t have to mean competitive disadvantage. The Keep Call Centers in America Act isn’t new—a version was introduced in 2019 but stalled in […]
OP360 and 8Flow Showcase Double-Digit Productivity Gains and Joint Innovation at CCW Nashville
OfficePartners360 (OP360), a people-first global outsourcing partner, and 8Flow, a leading AI workflow intelligence platform, are shining a spotlight on their innovative partnership at this year’s Customer Contact Week (CCW) in Nashville.
Mastering Online Community Safety
Mastering Online Community Safety How OP360’s strategic partnership built community trust and enabled global scale Higher Efficiency vs Client Target 5 % Voluntary Attrition % Headcount Growth in 1 year 140 + The Challenge A global leader in the gaming and entertainment industry needed a content moderation partner to safeguard its massive online community. The […]
No Investment. All Impact.
No Investment. All Impact. How OP360 Delivered Tangible Results for a Leading National Sporting Goods Retailer with 8Flow increase in agent productivity + 5 % more chats resolved + 8 % manual hours saved 140 + Overview A Fortune 500 retailer partnered with OP360 to unlock greater agent efficiency and deliver faster customer resolutions—all without […]
Why Law Firms Should Consider Legal Process Outsourcing
Why Law Firms Should Consider Legal Process Outsourcing Legal process outsourcing has evolved from an experimental cost-cutting measure to a strategic business imperative for law firms seeking competitive advantage in today’s legal market. As client expectations rise and profit margins face increasing pressure, smart law firms are leveraging specialized outsourcing partners to enhance efficiency, reduce […]
Empowering Agents, Elevating Experiences: OP360 + SuccessKPI
Empowering Agents, Elevating Experiences: OP360 + SuccessKPI At OP360, we believe that when our people thrive, our clients and their customers thrive too. That’s why we’re thrilled to share the impact of our partnership with SuccessKPI, a leader in AI-powered workforce engagement. Why This Matters Contact centers run on people power, and empowered agents are […]