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How to Never Miss a Patient Call Again

In your healthcare practice, every phone call matters. Missed calls mean missed opportunities—for appointments, medical advice, or billing support. Yet, staffing shortages exacerbated by the pandemic have led to frustrated patients and lost opportunities for the practice.  Research from Envera Health shows the average call abandonment rate for healthcare is around 7%. For a practice […]

5 Key Benefits of Outsourcing Office Operations in Multi-Site Dental Practices and DSOs

Multi-site dental practices and Dental Support Organizations (DSOs) grapple with the complexities of managing various aspects of patient intake, scheduling, insurance verification, and claims management. As these entities expand, streamlining operations becomes increasingly vital to maintain both quality care and operational efficiency. In this case, opting to outsource office operations is a strategic solution that […]

Get Ahead for the 2024 Retail Holidays

Beyond the chime of festive bells and the melodies of carols, the tune of the holidays reverberates with sales pitches and “buy now, pay later” deals. In 2023, consumers jammed to this music earlier than expected. Let’s dive into some of these key insights and learn a better way to prepare for the 2024 holiday […]

4 Black Customer Service Artists to Know

February is Black History Month—a time to acknowledge, educate, and celebrate Blackness and its history. This year’s observance focuses on the theme, “African American and the Arts,” paying homage to the African American artists who’ve used their craft to build communities and inspire action nationally and globally. In the business sphere, some have embodied customer […]

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