Scaling Seasonal Support with AI-Enhanced Workforce Management
When it comes to seasonal surges, retail no longer dominates. From tax services experiencing their annual rush to travel companies managing summer bookings, businesses across industries face the challenge of dramatically scaling support operations during peak periods. Traditional approaches, such as hiring temporary staff, extending hours, or simply accepting longer wait times, are proving inadequate […]
Top 10 Outbound Call Center Software for 2025
Managing an outbound call center can be a major challenge for many growing companies, especially today, as work environments shift and new technologies emerge to improve customer support. If you want to offer great phone support, you’ll need reliable outbound call center services powered by effective software. The right tools help your team pitch successfully, […]
5 Pros and Cons of Call Center Remote Work
As businesses expand, they must adapt to growing volumes of customer inquiries, requests, and complaints.
Increase Efficiency Reduce Spend
A leading national law firm partnered with OP360 to scale while achieving cost savings through strategic workforce optimization
Ultimate Guide for Call Center Services
No matter what year it is, call center services continue to evolve to meet rising customer expectations. As a manager, staying agile and well-informed is key to adapting successfully. Business leaders understand that excellent customer service is essential for long-term success. Whether you’re building an in-house team or exploring call center outsourcing, understanding the types of […]
Avegayle Baloro
GO BACK KNOW MORE ABOUT Avegayle Baloro Director, Operations AV has 20 years of leadership experience in the BPO industry, with a proven track record across multiple industries including Technology, eCommerce/Retail, Telecommunications, Healthcare, and Banking & Finance. She specializes in program rehabilitation, startups, and performance management, driving sustainable improvements and organic growth for the lines […]
24/7 Healthcare Support Without Burnout
Healthcare institutions face a mounting challenge: patients expect round-the-clock access to quality care, but the workforce managing these functions is experiencing unprecedented burnout.
PRIDE IS PROTEST: OP360 Celebrates Pride 2025 with Global Heart and Local Action
At OP360, Pride isn’t just a party; it’s a powerful reminder of the ongoing fight for equality, acceptance, and visibility. In 2025, we stood tall and proud, not only in celebration but in solidarity with LGBTQ+ communities across the globe.
Brigett Pineda
GO BACK KNOW MORE ABOUT Brigett Pineda Assoc. Director, Business Intelligence Brigett has an accomplished career in Business Intelligence, with over 12 years of specialized experience in business process outsourcing and data analytics. She has established herself as a key strategic leader in reports and analytics, performance management, and workforce optimization. Her technical expertise spans […]
OP360 Joins Brigada Eskwela 2025: Hands-On Support for Schools, From People Who Care
With classrooms set to welcome students for a new school year, OP360 joined thousands of volunteers across the country in Brigada Eskwela 2025, taking action to clean, repair, and refresh local schools in Cebu.