The best ways to fix five common call center compliance issues
Hiring a call center gives you the chance to improve customer service and experience, as most patrons now believe that outstanding customer experience is crucial for brand loyalty and retention. Call centers are also known for their strict compliance. However, with the stricter protection laws and regulations by different countries, several compliance issues could still […]
6 fascinating AI in e-commerce transformations
Artificial Intelligence (AI) has been continuously shaping business landscapes. AI technology has a wide array of uses in different parts of business operations. When it comes to e-commerce, it is less about the humanoid and more about the algorithms and e-learning technologies. This is because e-commerce relies heavily on automation processes. AI can assist today’s […]
4 pointers in negotiating an outsourcing agreement
Businesses have realized the significant cost reductions associated with outsourcing. At present, companies can contract out various aspects of their organization, including information technology, back office, and even accounting functions. Successful outsourcing starts with a thorough outsourcing agreement. Although an outsourcing agreement can be structured in various ways, the most important thing is to consider […]
The future of global outsourcing in the post-pandemic era
2020 has emerged as one of the most challenging years in history. Every organization had to search for methods to recover from the health and economic issues brought on by the COVID-19 pandemic. Many sectors believe that global outsourcing is one of the solutions. The global health crisis created massive impacts on most of the […]
OP360 safeguards its Philippines employee health and work/life balance with a close-to-door transport solution
OP360 has partnered with SWAT Mobility, a Singapore-based mobility tech company, to launch OP360 Mobility in its Cebu, Philippines locations. This innovative solution for corporate employee transportation operates on a pay-per-ride basis and is delivered in partnership with local fleet operator Tourganize Group of Companies, Inc., also known as Cebu Trip Rent-a-Car, and implementation partner Hagibis Ventures, Inc. (HVI).
4 Steps to creating the best outsourcing strategy
Outsourcing may be a terrifying idea for many companies. But over the years, it has gained acceptance globally in both the public and private sectors, offering several advantages. An outsourcing strategy helps many industries get the most out of their outsourcing venture. Your company must be familiar with the processes involved in developing a successful […]
5 keys to a successful customer service strategy
Providing excellent customer service can help boost your company’s market share. According to a PwC report, 42% of customers make their buying decisions based on how friendly and welcoming the environment is. A more engaged customer base is the outcome of improved customer service. Loyal customers purchase more often, spend more money, and recommend your […]
Why tech support outsourcing is the best move for businesses
Business process outsourcing (BPO) is a reliable solution for business expansion or enhancing efficiency at a low cost. Over the years, various business functions have been delegated by many companies to outsourcing firms around the world. These functions range from helpdesk services and accounting to end-to-end recruitment processes and IT services. Customer service is also […]
Outsourcing PCI-DSS level 1 service: here’s where to start
Payment Card Industry Data Security Standard (PCI-DSS) is a standard policy to safeguard customers’ personal information when using credit, debit, or cash cards in making a purchase. PCI-DSS compliance is critical for companies to continue business operations and maintain public trust. An in-house compliance team may include data analysts, auditors, and cloud security professionals. Hiring […]
Boosting real estate sales by outsourcing cold calling services
The real estate industry can be challenging, even for many experienced professionals. For small real estate businesses with a limited workforce, managing all responsibilities can be difficult and tedious. Some of these tasks involve lead generation, organizing open houses, legal document filings, maintaining a client base, and other admin duties. At times like these, small […]