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Outsourcing content moderation services to meet your moderation needs

The digital marketing industry is one propelled by user-generated content or UGC. UGCs are content created by consumers of a brand or similar people not directly affiliated with a particular business. These types of content may be testimonials, product reviews, and other similar published content. In a market where customers trust and value other consumers’ […]

How utilizing AI in ecommerce streamlines operations

Pandemic-era lockdowns and mobility regulations have increased the popularity of ecommerce businesses. Even as the world slowly recovers from the COVID-19 pandemic’s social and economic impact, the ecommerce industry’s increased demand did not dwindle. Companies have looked for various ways to deal with the influx of clients. Using AI in ecommerce operations is one of […]

Pros and cons: PCI-DSS level 1 compliance outsourcing

Payment Card Industry Data Security Standard (PCI-DSS) is perhaps one of the most critical cybersecurity protection processes for clients and customers. PCI-DSS safeguards customer debit and credit card information from hacking, misuse, and theft. Businesses, big or small, are responsible for safeguarding their customer’s payment information. Furthermore, upholding security standards also strengthens firewalls around sensitive […]

Skills you need for human content moderation

The widening reach of the internet calls for more user-generated content (UGC) as more of us can now share our thoughts and sentiments online. Contents like this can be an advantage or disadvantage, depending on how brands manage their pages. Human content moderation is a practice that caters to the increasing number of online community […]

Human content moderation: 4 ways to protect a moderator’s well-being

Human content moderators play a vital role in keeping harmony and positivity on social media pages. However, this kind of task is usually not for the faint of heart because moderators are often directly exposed to uncensored content on the internet.  Brands can also use artificial intelligence tools to free their pages from profanity, bullying, […]

Hiring virtual assistants to streamline back-office operations

Back-office functions can become hurdles toward efficient and productive business operations. This is especially true for small business owners without access to considerable human resources. Typically, small business owners handle both their front and back-office functions. While doable, this practice limits a business’s capacity to grow and achieve its maximum potential. When business owners are […]

AI auto-tagging for business accuracy and efficiency

Over time, a business accumulates media files like photos and videos for sales products and marketing campaigns. Without proper storage and metadata tagging, these contents can get lost in the archives, and pulling them up manually will take time and resources for the business.  Artificial Intelligence (AI) allows automated content tagging systems for a more […]

How AI can be used for back-office operations

Back-office functions handle administrative tasks an organization needs to keep its operations going. Without back-office support, a company can’t sustain its operations, including the customer-facing division. To help with this, companies started to redesign their business operations and explore more processes to automate. Artificial Intelligence (AI) is now incorporated into different back-office functions, speeding up […]

OP360 Wins Big at 2022 CMO Asia Excellence Awards

CEBU CITY, PHILIPPINES, September 8, 2022 /⁨EINPresswire.com⁩/ — OfficePartners360 (OP360) has won the BPO Organization of the Year and Best… Social Media Marketing Campaign at this year’s CMO Asia Excellence Awards, recently held in Pan Pacific Singapore. …

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