Tried-and-tested call center strategies this 2022
We’ve seen how the call center industry has been overcome with new pandemic-driven ways of working. There’s the growing demand for remote work, increased digital transformation, and consistent delivery of excellent customer experiences. That said, strategies from a few years ago may no longer prove useful today. The pandemic has greatly reshaped the business landscape, […]
The future of e-commerce: What to expect this 2022
E-commerce has given every business, big and small, equal opportunities to deliver a stellar customer experience. With an even playing field, it poses the challenge of staying ahead of future e-commerce trends to keep up with market demands. Discover what the latest e-commerce trends are below and how they are shaping the future of e-commerce […]
The magic of retail therapy: How it helps consumers and small businesses
Have you recently felt despondent with difficult things? How did you deal with it? Whatever it may be, everyone seeks relief from stress in one form or another. And for many, it’s retail therapy. In pursuit of alleviating stress and anxiety, some people often find themselves in a mall after tedious hours of work. Strange […]
Post-pandemic workplace trends to expect in the ‘20s
The demands for a better working arrangement–whether it is at home or the office–were all exacerbated by the pandemic. The longer we spend our time working from home, the more we long for the presence of and collaboration with our colleagues. Nothing beats the physical togetherness of teams in building a stronger connection and work […]
What does a hybrid work arrangement look like?
If there’s one thing businesses have learned over the course of the pandemic, it is the fact that the rigid social and physical office structures are not tantamount to a productive workforce. After more than a year of juggling house and work duties in the remote setup, workers have proven that they can be more […]
Best practices in human resource management businesses should adopt
Happy employees are more focused, productive, and reliable. And the key to nurtured employees is well-rounded human resource management. Since the human resource (HR) department looks after the employees’ performance, its role is significant in the overall function and growth of the company. In this light, the human resource team should implement best practices for […]
Outsourcing content moderation: What is it and why should you do it?
With the massive influx of user-generated content (UGC) in the digital space, businesses are pushed to strict adherence in producing and moderating online content. This is to ensure that all information made, submitted, and posted by the users of your brand and platform is valid and appropriate. However, as much as companies want to regulate […]
AI vs. human content moderation: Which is better?
Imagine what would happen to your business and what your customers would say about your services if you posted illicit content. Not only would your brand reputation be damaged, but your customers would also be driven away. In the digital arena, where user-generated content (UGC) is continuously changing the game for business growth strategies, businesses […]
All you need to know about technical support outsourcing
In this digital era, almost every single human being has access to technology. However, not everyone has the savviness to use and troubleshoot the devices and digital tools they have. And almost every day, customers encounter technical problems. Who can they ask for help? This is where the role of technical support representatives comes in. […]
Rethinking back-office functions post-pandemic
Pandemic or not, the back office plays an indispensable role in every business process. When back-office operations are managed, it leads the organization to success. The back office hosts a lot of functions that keep your entire business operations running productively. But what happens when the backbone of your organization is distributed remotely? The pandemic […]