Dahlia de Guzman
GO BACK KNOW MORE ABOUT Dahlia de Guzman Sr. Director, Finance As Senior Director of Finance, Dahlia has comprehensive financial leadership experience across diverse industries, including extensive expertise in the BPO sector. Currently overseeing strategic financial operations since January 2024, she brings a wealth of knowledge from her 19-year career in Finance, during which she […]
Kenifet Porter
GO BACK KNOW MORE ABOUT Kenifet Porter Director, Global Client Services Kenifet has 20+ years of experience driving strategic growth and operational excellence across diverse industries, including healthcare, telecommunications, insurance, and business process outsourcing. Currently leading global service delivery initiatives while managing strategic relationships across multi-geographic sites and international partners, she brings a proven track […]
Carolyn Gambito
GO BACK KNOW MORE ABOUT Carolyn Gambito Sr. Director, Global Client Services Carolyn has extensive experience managing large-scale, multi-location operations covering 2,000+ team members across both in-person and remote environments. She excels at designing and implementing comprehensive agent training programs that drive performance excellence while ensuring optimal staffing levels across diverse client projects and campaigns. […]
Mark Ellis
GO BACK KNOW MORE ABOUT Mark Ellis Chief Financial Officer Mark is a seasoned entrepreneurial CFO with over three decades of experience building and scaling high-growth businesses across retail, manufacturing, and e-commerce sectors for both private equity and family-owned companies. Mark combines deep financial acumen with innovative HR leadership, championing a “Good to Great” philosophy […]
Erna Rubillos
GO BACK KNOW MORE ABOUT Erna Rubillos SVP, Global Human Resources With over 20 years in Human Capital Management across industries like manufacturing, R&D, retail, and BPO, Erna has led the entire HR value chain in global, multi-site capacities. Her extensive BPO experience covers technical support, healthcare, finance, and customer service, where she’s driven strategies […]
David Highbloom
GO BACK KNOW MORE ABOUT David Highbloom Chief Administrative Officer David’s 30+ years of experience in building and scaling businesses has been crucial to OP360’s growth, serving clients from startups to Fortune 500 companies. His career highlights include founding Trestle Venture Group, leading strategy at Ultimate Medical Academy, establishing Highbloom Group, and co-founding Human-i-Tees. Linkedin […]
Jamie Salazar
GO BACK KNOW MORE ABOUT Jamie Salazar SVP, Global Operations and Service Delivery Jamie is a seasoned BPO executive with over 15 years of experience in operations management across the Philippines, serving as Vice President of Operations at VXI Global Solutions where she managed over 7,000 employees across five sites. Starting as a travel advisor, […]
Sam Collier
GO BACK KNOW MORE ABOUT Sam Collier Chief Information Officer Sam is a seasoned technology executive and entrepreneur with over 35 years of experience in IT engineering and leadership. After starting as a racing instructor at Skip Barber Racing School, he transitioned to technology, where he co-founded an early cloud service provider that grew to […]
Josh Corson
GO BACK KNOW MORE ABOUT Josh Corson SVP, Data Science & Analytics Josh is a data science and analytics executive with extensive experience in business intelligence, AI implementation, and workforce management solutions. Starting his career in client relations and banking, he advanced through various analytics roles at companies like Microsoft and Launch Consulting Group, where […]
Aaron Fischer
GO BACK KNOW MORE ABOUT Aaron Fischer Chief Revenue Officer Armed with over 30 years of experience in selling outsourced customer care and sales operations, Aaron aligns OP360’s sales’ objectives with the company’s strategy through team development, forecasting, resource planning, and budgeting. As an Ironman triathlete, Aaron applies athletic discipline to his work, which covers […]