Case Studies

Mastering Online Community Safety How OP360’s strategic partnership built community trust and enabled global scale Higher Efficiency vs Client Target 5 % Voluntary Attrition %

No Investment. All Impact.​ How OP360 Delivered Tangible Results for a Leading National Sporting Goods Retailer with 8Flow increase in agent productivity + 5 %

A leading national law firm partnered with OP360 to scale while achieving cost savings through strategic workforce optimization

BetterNight, a sleep health solutions provider, faced significant operational challenges with their previous customer service model.

OP360 solved several operational challenges for a large personalized aesthetic services company in North America, impacting their growth and market leadership.

How we helped the largest US restaurant association improve service levels and exceed customer expectations.

Meal kit service improves first-call resolution performance and achieves consistent FCR targets.

Online retail leader leverages AI solutions with OP360 to transform workforce management into a competitive advantage.

Self-storage leader turns to outsourcing for the first time in 50+ years to control costs amid growth.

Fortune 500 athletic goods retailer seeks a new teammate to help transform their customer service experience.