Industries We Empower. Solutions That Scale.
Every industry faces unique challenges—and OP360 delivers the expertise, people, and technology to meet them head-on. From eCommerce and healthcare to technology and travel, we help leading brands transform customer experiences, optimize operations, and grow smarter with A Better Way.
Through our outsourcing solutions, organizations of all sizes gain access to scalable, industry-specific support designed to improve performance, strengthen customer relationships, and reduce costs—all powered by a people-first approach.
Bigger Does Not Mean Better
After working for and with Big Box BPOs, we realized something important—scale alone doesn’t define success. We built OP360 to deliver A Better Way: one that’s personalized, flexible, and built around partnership.
Three Key Points:
Personalized Attention
We provide individualized care and tailor our services to your exact requirements—no cookie-cutter solutions, just the right fit for your goals.
Flexibility and Agility
We adapt to your needs fast—embracing new technologies, scaling with demand, and streamlining operations for cost efficiency.
Less Bureaucracy
We keep decision-making simple and communication direct, so change happens quickly and results show faster.
How OP360 Supports Multiple Industries with Outsourcing
OP360 provides outsourcing solutions by industry that combine proven people practices, advanced technology, and deep operational expertise. From front-office customer care to back-office automation, we deliver the advantages of the BPO industry—efficiency, scalability, and specialized skills—without compromising quality or connection.
Our industry-specific outsourcing services empower clients to focus on what matters most: innovation, growth, and their customers.
Our Global Standards for Security and Compliance
At OP360, trust and data protection are built into every engagement. Our operations meet the highest international standards for security, continuity, and privacy—ensuring every client and customer interaction is handled safely and responsibly.
Compliance & Security to Protect Your Assets
- PCI DSS Certified
- ISO/IEC 27001:2013 Certified (Information Security Management)
- ISO 22301:2019 Certified (Business Continuity Management)
- SOC 2 Type II Compliant
- HIPAA Compliant
Industries We Support
From high-growth startups to global enterprises, OP360 partners with organizations across 10 diverse industries to deliver people-powered, tech-enabled solutions. Whether it’s enhancing customer experience, streamlining operations, or scaling support with AI, we provide A Better Way of combining expertise and empathy to help every brand grow.
eCommerce & Retail
OP360 helps global retailers and digital marketplaces scale efficiently—delivering omnichannel customer support, marketplace operations, product catalog management, and fraud prevention powered by data and AI.
Education Technology
From admissions support to student engagement, OP360 helps EdTech companies and institutions deliver seamless learner journeys.
Healthcare
We support payers, providers, and healthcare innovators with secure, compliant, and empathetic service—ensuring every patient and member interaction is handled with care and precision.
Technology
From SaaS platforms to device support, OP360 provides technical support, back-office solutions, and AI-enabled analytics to help tech companies scale globally and deliver exceptional user experiences.
Insurance
OP360 helps insurers improve policyholder experiences with efficient claims handling, underwriting assistance, and omnichannel communication—all while maintaining strict data security and compliance.
Legal
We empower legal firms and tech providers with document review, case management, and back-office support—allowing legal professionals to focus on what matters most: their clients.
Media & Entertainment
From streaming platforms to gaming communities, OP360 delivers fan engagement, moderation, and creator support that keeps audiences connected and brands growing.
Real Estate
OP360 supports real estate platforms, agents, and property managers with lead qualification, CRM management, and 24/7 client communication—helping drive growth from inquiry to closing.
Travel
We help travel and hospitality brands elevate customer experiences through multilingual support, booking management, and back-office optimization that turns travelers into loyal guests.
Food Service
From order accuracy to delivery experience, OP360 supports restaurants, delivery platforms, and franchise brands with customer support, menu management, and logistics optimization.
Global Delivery. Local Expertise. Real Savings.
Across our delivery centers in the Philippines and Colombia, OP360 combines highly skilled talent, strong cultural alignment with U.S. brands, and competitive labor markets to unlock significant savings versus U.S. onshore operations—without compromising quality or customer experience.
| Location | Cost Savings vs. US Onshore |
|---|---|
| Philippines | Up to 70% cost savings |
| Colombia | Up to 60% cost savings |
Hear From Our Leaders
Behind every OP360 partnership is a team of leaders who believe in bringing empathy, expertise, and innovation together to create A Better Way for our clients.
Let’s Build a Better Way for Your Industry
Whether you’re reimagining customer experience or scaling operations globally, OP360’s people, processes, and technology are built to deliver measurable impact—faster.
Contact us today to learn how OP360’s business outsourcing solutions can help your organization scale smarter and serve better.