Avegayle Baloro
GO BACK KNOW MORE ABOUT Avegayle Baloro Director, Operations AV has 20 years of leadership experience in the BPO industry, with a proven track record across multiple industries including Technology, eCommerce/Retail, Telecommunications, Healthcare, and Banking & Finance. She specializes in program rehabilitation, startups, and performance management, driving sustainable improvements and organic growth for the lines […]
Brigett Pineda
GO BACK KNOW MORE ABOUT Brigett Pineda Assoc. Director, Business Intelligence Brigett has an accomplished career in Business Intelligence, with over 12 years of specialized experience in business process outsourcing and data analytics. She has established herself as a key strategic leader in reports and analytics, performance management, and workforce optimization. Her technical expertise spans […]
Elkin Ventura
GO BACK KNOW MORE ABOUT Elkin Ventura Assoc. Director, Operations Elkin has over 12 years of expertise in the dynamic BPO industry, currently leading operations from Barranquilla, Colombia with a proven track record of driving business growth and profitability across multiple international markets. His strategic leadership encompasses comprehensive operational excellence, from developing and executing market-driven […]
Joy Bragat
GO BACK KNOW MORE ABOUT Joy Bragat Sr. Site Director Joy Bragat is a seasoned operations executive with over 16 years of comprehensive experience in the BPO industry. She brings exceptional expertise in strategic leadership, operational excellence, and client success across diverse industries including telecommunications, healthcare, entertainment, and retail. Linkedin Envelope Authored by The OP360 […]
Jessiely Singson
GO BACK KNOW MORE ABOUT Jessiely Singson Senior Director for Training & Quality Jessiely Singson joins OP360 as Senior Director for Training and Quality, supporting the Philippines and Colombia regions. With over 15 years in learning and development, she brings expertise in building high-performing training organizations and driving operational excellence at scale.Previously with various prestigious […]
Russel Capatoy
GO BACK KNOW MORE ABOUT Russel Capatoy Sr. Director for Operations Russel is a seasoned operations leader with over 20 years of experience in the BPO industry across the Philippines. Having demonstrated exceptional career growth within OP360 over the past five years, he has advanced from Operations Manager to his current executive role, showcasing his […]
Felice Marie Uytengsu
GO BACK KNOW MORE ABOUT Felice Marie Uytengsu Director, Operations Felice–also known by those close to her as Deedai–has over two decades of expertise in the BPO and call center industry, specializing in technical support and customer service excellence. With an educational background in Psychology, she provides valuable insights into customer behavior and communication dynamics. […]
Aravind Kumar
GO BACK KNOW MORE ABOUT Aravind Kumar SVP, Client Operations Aravind is a seasoned business leader with over 24 years of entrepreneurial and executive experience. His diverse expertise spans accounting, call center operations, virtual assistant services, medical billing, quantity estimation and takeoff, IT and web software development, and digital marketing services, making him a versatile […]
Honey Elorde
GO BACK KNOW MORE ABOUT Honey Elorde Director, Workforce Management With 15 years of Workforce Management experience, Honey has led workforce operations across global sites, including the Philippines, Colombia, the United States, Jamaica, Egypt, and India. Throughout her career, she has supported a combined total of approximately 5,000 FTEs across industries such as retail, e-commerce, […]
Ryan Orlanes
GO BACK KNOW MORE ABOUT Ryan Orlanes Sr. Director, Operations Ryan is an accomplished Operations director with nearly five years of progressive leadership experience within OP360, having advanced from Senior Manager to his current executive role since October 2020. His comprehensive career in the BPO industry spans over 15 years, including significant tenure at a […]