Retail & eCommerce: Reaching Peak Season Success
August 29, 2024
Deliver high-quality CX, boost revenue, and retain top talentamid the sales rush The most wonderful time for retail and eCommerce
Tag: call center
How Call Center Agents Can Use AI to Boost Performance and Job Security
June 13, 2024
When generative AI was thrust into the tech limelight in late 2023, it was like meeting that hotshot new hire
A guide to dealing with call center attrition
May 18, 2023
Call center attrition is a significant problem that can be difficult to manage. In many cases, it’s the leading cause
What to know when outsourcing contact center services
March 12, 2023
Companies have long recognized outsourcing as a viable and cost-efficient business solution. As business process outsourcing (BPO) firms began spreading
10 updated cold calling tips to achieve better outcomes
December 9, 2022
Since the rapid increase of technological advancement in online channels and sales marketing, cold calling has taken a backseat. However,
5 Outbound call center strategies must-haves
November 5, 2022
Learn how you can further improve your outbound call center strategy and maximize your outbound calls in this article.
4 Types of call center automation for every business
October 27, 2022
Business landscapes continuously evolve, and people’s needs are becoming more pressing. Because of that, call centers applying the best practices
4 Types of call center automation for every business
October 25, 2022
As time passes, businesses and their services become increasingly customer-focused. Business landscapes continuously evolve, and people’s needs are becoming more
4 Types of call center automation for every business
October 24, 2022
Call center automation utilizes automated software to undertake manual agent tasks. Learn about the four types of call center automation.
5 Pros and cons of call center remote work
October 21, 2022
Want to pursue a career in a call center remote setting? This article may teach you more about the pros