Among top outsourcing destinations in the world, the Philippines stands out as a global hub. Its business process outsourcing (BPO)
Companies have long recognized outsourcing as a viable and cost-efficient business solution. As business process outsourcing (BPO) firms began spreading
Customer service is the heart of every business and the driving force behind buyers’ decisions. High-quality products delight buyers, but
One important thing about digital transformation is that it begins and ends with how businesses perceive their target customers. Today’s
In today’s global business, many companies have taken advantage of the opportunity contact center analytics offer. Businesses are now looking
In the upcoming year 2022, let’s see how these contact center software will affect the industry and what trends are
Your contact center infrastructure will determine your overall performance. Take a step further your contact center services through this article.
Here’s how you can effectively monitor and improve your contact center kpis. Get to know which areas you should focus
Investing in the right technology will serve as your competition. Be familiarized about the latest contact center platforms to use
The effectiveness of your contact center will not be possible without well trained staff. Here are few essentials to help
