At OP360, our commitment to social responsibility is deeply ingrained in our business ethos. We strive to collaborate with organizations
In today’s rapidly evolving marketplace, customer experience has become the key differentiator for businesses. Customers now have higher expectations than
Customer service, no matter what form of communication, shapes the consumers’ impression of a brand as they interact with it.
As a business owner, you should know that no matter how you set up your business perfectly, there’s always a
Your customer care department, like other aspects of your business, also faces various challenges daily. As with any challenge, you
The business world is a cutthroat environment. When you succeed, you get the impression that you’re on top of the
Providing excellent customer service can help boost your company’s market share. According to a PwC report, 42% of customers make
In the digital world, everything is automated and efficient. Making inquiries are now more accessible to customers and brands. However,
Outbound calling, like cold calls, may sound intimidating for newbies in the customer service industry. You may ask yourself if
Customer care is one of the foundations of an exceptional customer experience (CX). This is why it’s time to focus
