7 steps to creating an omnichannel support strategy
April 9, 2023
Today’s world has more ways for people to be connected than ever before. It used to be that you needed
Tag: multichannel
What to know when outsourcing contact center services
March 12, 2023
Companies have long recognized outsourcing as a viable and cost-efficient business solution. As business process outsourcing (BPO) firms began spreading
How marketing and customer service intersect
March 12, 2022
Every business screams attention, especially customer-facing ones. There’s no debate: Happy and satisfied customers lead to more money, business growth,
What is omnichannel retail?
October 29, 2021
As technology evolves and customer expectations grow, the e-commerce industry is getting more competitive with each passing year. With the